When Disaster Strikes, Go “Vintage”

Vintage IT Services is the frontrunner for Disaster
Recovery (DR) in Austin, Texas, and the surrounding
area. As one of the fastest-growing DR Service
Providers in the world, Vintage focuses on business
continuity, ensuring customers have a DR solution that is
specifically tailored to suit their business needs. As Jason
Smith, Manager of Cloud Services, says, “When we look at
these various technologies, we look at it from a business
continuity standpoint—what is the customer’s requirement
and how are we going to keep their business functioning in
the event of a worst-case disaster.”

Vintage sets themselves apart from their competition
in a fundamental way—they own and operate all aspects of
their IT and DR services under one roof. This allows them to
offer highly flexible solutions for their customers. In fact, it is
Vintage’s goal to design a DR solution for each customer that
they can leverage to benefit their organization.

 

 

For this reason, Vintage begins every customer
relationship by getting to know what the customer’s business
needs and goals are. Whether the customer wants to set up a
simple backup of their site or a five-minute RPO/RTO, Vintage
can make it happen. They can even set up a simple backup
of low-priority systems and different levels of live replication
for other systems. This is possible because they are capable
of merging different technologies to provide a cohesive
solution that is tailored to the customer’s needs.

One “Vintage” customer was hosting over 50 desktops
with server applications that included active directory, SQL
databases, and line of business applications. Their specific requirement was
reduce the recovery time from disasters from four hours to under
30 minutes. Vintage used a hybrid solution multiple technologies
to reduce recovery time to 15 minutes.

This essentially means that if Vintage were to go down at their primary data centre,
the customer could be back up and running at Vintage’s secondary data footprint in
Chicago, Illinois, within 15 minutes.

Everything for that customer would be failed over; including
their VDI desktop applications and server applications, and
their office would be able to continue normal operations.
The ownership and control Vintage has over all aspects of
its operations has another benefit. It fosters a relationship of
trust with the customer. There is no one else to point to when
something goes wrong, and Vintage takes that responsibility
very seriously. Also, Vintage is in constant communication
with their customers. They regularly test solutions with
their customers and listen to them. “If we do not have the
capability a customer needs we will work hard to bring
that capability into our portfolio as quickly as possible,”
says Smith.

“What we are doing for the customer is
designing a business continuity solution
for them”

Vintage’s ability to serve their customers at such a
high level stems from the fact that they have been in the
industry for a long time. They started out in 2001 as an IT
service provider/managed services provider. In 2010/2011,
they expanded to offer cloud services, which include
Infrastructure-as-a-Service, Platform-as-a-Service, DR-as-aService,
and Backup-as-a-Service.

In 2017, Vintage expanded to include business collaboration offerings, such as file sync and share.

However,their most significant accomplishment in 2017 was to
open their Chicago, Illinois, data center. This was their first
expansion out of the Austin market, and the goal is to have
the Chicago center entirely online by the first or second
quarter of 2018.

Vintage sees a bright future. They are keeping up-todate
on the continuously evolving DR technology, and their
offerings are evolving in tandem. While they are currently
providing DR options to customers that are hosted on their
cloud footprint, it is their goal in the coming year to develop a
hybrid scenario that would allow them to provide DR services
to clients that are not hosted with them, thus expanding
their ability to serve more customers than ever before