DIR End User IT Outsourcing Services
Vintage IT Services Contract for End User IT Outsourcing Services:
VIN 174-280-5965-700
For Quotes, Purchase Orders, or to contact Vintage IT Services:
DIR@vintageits.com or 512-481-1117.
Products and Services Awarded:
Management Services
- Provisioning Equipment
- Desktop Outsourcing Services
- Asset Tracking Services
Support Services
- Service Desk
- On-Site Support & Moves/Adds/Changes (MACs) Services
- Remote Support Services
- Standard and Ad Hoc Reporting and Documentation
- Break/Fix/Maintenance Services
- Unwind/End of Engagement Services
Technology Services
- Mobility
- Hosted Virtual Desktop (HVD) Services
- Network Management Services
- Software Services
- Security Services
PLEASE NOTE: NAVIGATION FROM THIS PAGE DOES NOT REPRESENT TEXAS DIR CONTRACT OFFERINGS
Product and Service Specifications
All product and service specifications will be defined in a statement of work (SOW) developed by the client and Vintage IT Services in compliance with Senate Bill 20 and DIR requirements for the institution.
Experience
We are currently managing the IT Network Operations for multiple state agencies, and have managed over 30,000 desktops for various State of Texas agencies.
Vintage is focused on providing agencies with customized and individual attention, at a price within their budget. Network monitoring technology allows Vintage IT Services to automate functions and reduce labor costs for each agency. With this automated system, Vintage knows what is happening in each agency’s network and servers, without wasting time and money on the discovery process.
The State of Texas, acting by and through the Department of Information Resources (DIR), has awarded Vintage IT Services a DIR Go DIRect contract for End User IT Outsourcing Services (formerly Managed IT Services).
Advantages of the Contract:
- Eligible Customers: state agencies, universities, cities, counties, public school districts, and any state funded entity.
- Leverages the purchasing power of the entire State of Texas.
- Meets all State of Texas bidding requirements.
- Ability to turn capital expenses into operating expense.
- Pre-approved lease contracts.
- Cost avoidance of preparing Request for Proposals and evaluating bid responses.
- Simplifies internal purchasing processes.
- Streamlines order processing.
- Purchase orders submitted directly to the Vendor.
- Payment submitted directly to the Vendor.
- One-on-one contact with the Vendor.
- Additional individual terms and conditions may be applied if needed.
- Ability to negotiate for deeper discounts on quantity purchases.
- One hundred percent (100%) HUB credit.
Eligible customers: state agencies, universities, cities, counties, public school districts, and any state-funded entity.
The DIR Contract number, DIR-CPO-4761, must be referenced on all purchase orders issued to Vintage IT Services in order to show you are utilizing the State contract for purchases.
BENEFITS TO AN AGENCY:
- Reduction of capital expenses.
- Acquire more equipment with the same dollars.
- Predictable budgeting for equipment and services under a seat management contract.
- Service level agreements.
- Control operating costs.
- Free internal resources for other purposes.
- Gain resources not available internally.
- Share risks.
- Elimination of equipment asset tracking issues.
- Elimination of equipment disposal issues.
- Looks like an operating lease without the paperwork requirements.
- Individualized to each agency’s requirements.
DIR COOPERATIVE CONTRACTS:
- Information and Communications Technology that Increase Your Technology Buying Power.
- DIR Cooperative Contracts Program Overview.
- Vintage IT Services Contract DIR-CPO-4761
- Pricing – DIR clients receive 8% off bundled pricing MSRP and 15% off time and materials MSRP
- Standard Terms & Conditions
- HUB Subcontracting Plan
- Electronic and Information Resources (EIR)
- Warranty and Return Policy
- Policy Drive Adoption for Accessibility – PDAA
Contact us: DIR@vintageits.com or 512-481-1117.
Vintage IT Services is a Microsoft Certified Partner and an IBM Business Partner.
What this contract covers
DIR-CPO-4761 is an End User IT Outsourcing contract awarded to Vintage Computer Brokers, Inc. dba Vintage IT Services by the Texas Department of Information Resources. It covers managed services for information technology assets, including hardware provisioning, desktop services and asset tracking.
For Texas public entities, buying through DIR means the procurement work has already been done. The contract has been competitively awarded and the terms are established, so you are placing an order rather than running a solicitation.
| Contract detail | Information |
|---|---|
| Contract number | DIR-CPO-4761 |
| Vendor of record | Vintage Computer Brokers, Inc. dba Vintage IT Services |
| VIN | 174-280-5965-700 |
| Scope | End User IT Outsourcing — managed services for IT assets |
| Resellers | Not available under this contract |
| DIR orders and quotes | DIR@vintageits.com or (512) 481-1117 |
Contract details as published by the Texas Department of Information Resources. Confirm current terms at dir.texas.gov before raising a purchase order.
Who is eligible to buy
DIR cooperative contracts are open to a wider group than people often assume. Eligibility is not limited to state agencies.
If you are unsure whether your organisation qualifies, DIR maintains the definitive list and we are happy to help you check.
How ordering works
Your purchase order must reference the DIR contract number. This is the step most often missed and the one that delays processing.
What we manage day to day
End user IT outsourcing under this contract covers the technology your staff touch, and the work behind it that keeps that technology reliable. In practice that means provisioning and deploying devices, tracking them through their working life, keeping them patched and monitored, supporting the people using them, and replacing them on a planned cycle rather than when they fail.
For an agency, the value is less about any individual task and more about consistency. Devices are configured the same way, support follows the same route, records are kept, and the service does not depend on one person’s knowledge. When staff change, the service does not.
Reporting and accountability
Public sector work carries an evidence requirement that private sector work often does not. Budget holders are answerable for spend, and services are subject to review. We provide reporting as a normal part of the service rather than on request: what assets exist and where they are, what support activity took place, how the service performed against agreed measures, and what is approaching end of life and will need budgeting for.
That last point matters most for planning. Knowing twelve months ahead which devices need replacing turns a capital problem into a scheduled line item.
Why agencies choose a cooperative contract
The practical appeal of buying through DIR is time. A competitive solicitation is a substantial undertaking: writing requirements, publishing, evaluating responses, negotiating and awarding. For a service an agency needs now, that process can consume most of a budget year before any work starts.
A DIR cooperative contract removes that step. The competitive process has already been run by the Department of Information Resources, the terms are established, and the vendor has already been vetted and awarded. What remains for the agency is defining scope, obtaining a quote and raising a purchase order against the contract number. That is a matter of weeks rather than months, and it is far easier to defend to an auditor because the procurement rigour sits with DIR.
It also means the terms are consistent. Agencies buying under the same contract are working from the same agreed conditions, which removes a great deal of negotiation and makes budgeting more predictable from one year to the next.
Continuity through staff and budget changes
Public sector technology has to survive things that private sector technology usually does not: budget cycles that constrain when work can happen, procurement rules that shape how it happens, and staff turnover that removes institutional knowledge. An outsourced arrangement helps with all three, provided it is documented properly. Every device we manage is catalogued, every configuration is written down, and the support route does not change because a person left. When a new IT lead arrives at an agency we support, there is a documented estate waiting for them rather than a set of assumptions.
Experience with Texas public sector
Vintage IT Services has been supporting Texas state agencies since 2001, and currently manages more than 20,000 devices across various State of Texas government agencies. That scale matters for public sector work, because the challenges are different from those of a private business of comparable size: fixed budget cycles, procurement rules, public records obligations, and the requirement that services continue regardless of staff turnover.
Our staff manages the full range of end user IT, from help desk support through to network operations and security services.
What end user outsourcing includes
The split is set during onboarding and written down. Ambiguity about who owns what is the most common reason outsourcing arrangements sour.
To discuss requirements or request a quote against DIR-CPO-4761, contact DIR@vintageits.com or call (512) 481-1117. You can also review our government IT services.