We Are an Industry Leader in Network Support

Vintage IT Services offers comprehensive, all-inclusive network support covering both hardware and services. Our technology support includes wireless networks, routers, switches, load balancers, firewalls, application acceleration, intrusion detection and prevention systems, network access control, and carriage services such as xDSL, Frame Relay, MPLS, and Ethernet. Our associated services encompass gathering and analysis, planning and design, procurement, deployment, 24/7 operational monitoring and management, and technical support. With over 16 years of experience, we provide complete network infrastructure support to ensure your business stays connected and secure.

Our 24/7 network monitoring means we continuously watch your network infrastructure around the clock, every day of the year. This constant surveillance is critical because cyber attacks often occur after business hours when hackers know no one is actively monitoring systems. Our monitoring detects issues before they become major problems, identifies security threats in real-time, prevents unauthorized access, minimizes downtime, and ensures optimal network performance. All our clients have access to our 24/7 helpdesk line, so you always have expert support available whenever you need it, whether it’s 2 PM on Tuesday or 2 AM on Sunday.

A firewall is your first line of defense against unauthorized access to your private network. We install monitoring agents on your firewall that help it perform more effectively by providing continuous oversight and protection. Firewalls range in cost from $500 to over $10,000 depending on their capabilities—the more sophisticated the firewall, the better protection your company receives. Vintage IT Services works with you to select and implement the best firewall protection that your budget allows, ensuring all data entering or leaving your network is examined and anything that doesn’t meet specified security criteria is blocked. We handle the entire process from selection and procurement to deployment and ongoing management.

An Intrusion Detection System complements your firewall security by monitoring computer systems and network traffic for possible security threats. While your firewall protects against malicious attacks from the internet, the IDS detects if someone tries to break through the firewall or if attacks originate from inside your organization. If a hacker manages to breach firewall security and attempts to access internal systems, the IDS immediately alerts our system administrators so we can respond quickly. This creates a layered security approach that significantly reduces the risk of successful cyber attacks and protects your business from both external and internal threats.

DNS (Domain Name System) translates domain names to IP addresses, allowing you to search for devices like servers by common names rather than numerical IP addresses. DHCP (Dynamic Host Configuration Protocol) assigns networking configuration information to network hosts, essentially assigning IP addresses to your network devices. This creates a roadmap for your network, enabling identification of individual devices and ensuring proper communication between all components. These services are fundamental to making your network functional and manageable. We handle the configuration, monitoring, and maintenance of these critical services to ensure seamless network operations.

As a boutique managed services provider, we don’t believe in one-size-fits-all solutions. Instead, we customize our network support services based on each client’s unique business needs. We start by providing guidelines for industry standards, then tailor our services specifically for your organization. As your business grows or changes, you can easily modify your service offerings to match your evolving needs. This flexibility ensures you’re always getting exactly the support you need without paying for unnecessary services or being locked into rigid service packages that don’t fit your business.

Every Vintage IT Services client is assigned a dedicated technical support team consisting of a systems administrator, a helpdesk technician, a field technician, and a client account manager. This team structure ensures multiple staff members are familiar with your specific network topology and can provide consistent, knowledgeable support. Our team members receive continuous training so expertise is spread across all employees, leading to excellent support and customer service. You’ll always know who to contact and can build relationships with the professionals managing your network infrastructure.

All work performed by our team is documented in our integrated ticketing system. This means you can always monitor the status of outstanding issues, review the history of work performed, track response times, and maintain a complete record of all network support activities. This transparency ensures accountability, helps identify recurring issues, supports compliance requirements, and provides valuable documentation for future planning. You’ll have complete visibility into the support we provide and can access this information whenever you need it.

Network monitoring involves continuously observing your network infrastructure to detect problems before they cause disruptions. Our sophisticated state-of-the-art tools and software monitor network performance, traffic patterns, device health, security threats, bandwidth usage, and system resources. When our monitoring systems detect anomalies or potential issues, we receive immediate alerts allowing us to address problems proactively. This approach significantly reduces downtime because we can fix issues before they impact your business operations, often before you even notice there was a problem.

Absolutely. Our network support services include comprehensive planning and design capabilities. Whether you’re setting up a new office, expanding your existing network, implementing new technologies, or upgrading your infrastructure, we handle the entire process. We assess your current and future needs, design a network architecture that supports your business goals, recommend appropriate technologies and vendors, create implementation timelines, and manage the deployment. Our 16 years of experience supporting businesses means we understand how to design networks that are scalable, secure, and aligned with industry best practices.