Co-Managed IT Services

Co-managed IT services are a collaborative partnership between your existing in-house IT department and Vintage IT Services. Unlike fully managed IT where we would handle everything, co-managed services supplement and enhance your current IT team’s capabilities. Your internal IT staff maintains control and directs our team of experts on specific projects, service tickets, and tasks, allowing your team to focus on strategic priorities while we handle additional workload and specialized needs.

The key difference lies in control and team structure. With fully managed IT, the service provider essentially becomes your entire IT department. With co-managed IT, you retain your internal IT team and we work alongside them as partners. Your IT staff stays in control of strategic decisions and daily operations, while we fill gaps, provide specialized expertise, and handle overflow work. Co-managed services are typically about one-third less expensive than fully managed IT because the workload is shared.

Co-managed IT services are ideal for businesses that have an existing IT department but face challenges such as staff being overwhelmed with tickets, someone taking vacation or sick leave with no backup, knowledge gaps in specific areas like cybersecurity or cloud services, difficulty hiring specialized talent in a competitive market, or needing support for special projects without expanding headcount. It’s perfect for growing businesses that need to scale IT capabilities without the full cost of additional full-time employees.

We offer complete flexibility to customize services based on your needs. Common co-managed services include helpdesk and user support, infrastructure management, vCIO advisory services, staff augmentation, Microsoft 365 administration, network management, cybersecurity monitoring and management, VOIP systems, cloud computing solutions, software and hardware upgrades, system requirements management, and industry regulatory compliance support. You choose which functions to keep in-house and which to outsource to us.

One of the unique features of our co-managed solution is our unified ticketing board. Your in-house IT department gets the same access to our ticketing system that our internal helpdesk uses. This means you can work tickets, escalate issues to us, and we can all collaborate from the same centralized platform. All communication and service ticket history is saved in one location, creating a streamlined process and ensuring nothing falls through the cracks.

This is precisely what our co-managed solution addresses. When your internal IT team members are out of the office, on vacation, or unavailable, our team steps in to provide continuity. You won’t experience service interruptions or have users waiting for support because we serve as your backup IT department, ensuring someone qualified is always available to handle technical issues.

In today’s challenging labor market, finding and retaining skilled IT professionals is difficult. Our co-managed services give you immediate access to certified IT experts with specialized skills without the lengthy hiring process. Instead of spending months trying to recruit a systems administrator or security specialist, you can leverage our experienced team who are already equipped with the latest technology knowledge and certifications.

Co-managed IT services are significantly more cost-effective than hiring full-time employees. You save on salaries, benefits, training costs, and the expenses associated with recruitment. Additionally, you gain access to an entire team of specialists rather than one person, and you only pay for the services you actually need. Our month-to-month agreements also mean you’re not locked into long-term commitments, giving you financial flexibility.

Absolutely not. With co-managed IT, you maintain full control over your IT strategy and operations. Your internal team directs our work and decides what tasks and projects you’d like us to address. We’re here to support your team’s vision and goals, not replace their decision-making authority. You get the best of both worlds: your team’s institutional knowledge of your business combined with our specialized expertise and resources.

We understand that every business has unique needs, industry requirements, and IT capabilities. Our approach is to tailor solutions specifically to your situation. We take into account your industry regulatory requirements, existing IT infrastructure, current business applications, team strengths and weaknesses, and strategic goals. Unlike one-size-fits-all approaches, we create a co-managed solution designed to deliver tangible, long-term results for your specific business.