If your laptop is plugged in but not getting any juice, these steps can help you troubleshoot.
How many times has this happened to you? You’re minding your own business on your laptop, then suddenly the computer informs you the battery is nearly dead. You then have to rush to find your charger and plug it in before everything goes dark.
Once the power is connected, you should be good to go, but sometimes you plug in the AC adapter, and you get nothing. No glowing lights, no brightened display, and no “battery charging” icon in the corner. What could be wrong?
There are numerous ways to take care of your battery, but between the wall outlet and your computer there are also several things that can fail. Some are easy to fix yourself with a software tweak or a new battery, but other problems may require a visit to a repair shop, or even a full-blown system replacement.
Knowing which is which can save you hours of frustration and hundreds of dollars in repairs. Here’s how to quickly troubleshoot the issue in order to quickly narrow down where the problem originates and find the most economical solution.
1. Are You Actually Plugged In?
It sounds silly, but you need to make sure the laptop is actually plugged in. This is a major reason a computer may not even start. No software tweak or hardware repair can make a disconnected laptop magically power on.
So before you do anything else, ensure that the charger is firmly seated in both the wall outlet and the charging port. Similarly, check the AC adapter brick and verify that any removable cords are fully inserted.
To find out whether or not the problem even has anything to do with the laptop at all, try plugging the power cord into a different outlet. If it’s plugged into a surge protector or power strip, take it out and plug it directly into the wall. This will tell us if there’s an issue with the laptop or if you have a short or a blown fuse.
At this point, if it still doesn’t work, we’ve determined that it’s not just user error causing the problem. There is a real issue with powering the laptop; now it’s simply a matter of figuring out where the problem may be. That begins with eliminating where it isn’t.
2. Check the Cable
Feel along the length of the power cord, bending and flexing as you go, to check for any kinks or breaks. Check the ends for any broken connections, such as plugs pulling loose or spots that may have gotten chewed by a pet or caught in a vacuum cleaner.
Inspect the AC brick. Is it discolored? Are any parts warped or expanded? Give it a sniff—if it smells like burnt plastic, that’s likely where the trouble lies. You may need to replace the power connector. Contact the manufacturer and see if they’ll send you a new one under warranty. (Or, barring that, if they’ll sell you one directly.)
When you plug in the laptop’s power connector, the connection should be fairly solid. If there’s dust or other buildup inside the jack, it may not be able to make a clean connection. Check the charging port’s contact points and try cleaning out the area with a toothpick if it looks dirty.
In more extreme cases, you may find the jack is wobbly or loose, or gives when it should stay firm. This could mean the power jack has broken inside the chassis, and you’ll need to take your computer to a repair shop (or, if you’re comfortable opening it up, doing some at-home repairs).
3. Make Sure You’re Using the Right Port
USB-C is a popular cross-platform standard for connecting peripherals, transferring data, and charging your battery. The new standard allows for thinner devices, but might also cause some confusion. Some manufacturers have opted to make certain USB-C ports data-only, so they won’t charge your device.
In some cases, you may find a device with two USB-C ports: one that can be used for charging or data transfer, and one that is only designated for data transfer. If you run into a non-charging issue, make sure you are connected to the correct USB-C port. You may even be able to see a little icon on the side that indicates which port is meant for charging.
4. Is Your Charger Powerful Enough?
Just because a power adapter fits into your laptop’s charging port doesn’t mean it’s powerful enough to charge your computer. This goes for any type of charger, but it’s an especially common problem with laptops that charge over USB-C—you can technically plug in any USB-PD(Opens in a new window) charger, but some may have too low a wattage to properly charge.
Check the wattage of the charger that came with your laptop—if it came with a 45W charger, you’ll probably want some as strong (or higher) to power it, and so on. A lower-wattage charger might keep the battery from draining while you use it, but it won’t be enough to charge it any higher. If it does manage to recharge your computer, it will do so much slower than usual.
While we generally recommend using the charger that came with the computer (or one that was made by the same company as your laptop), sometimes third-party USB-C chargers are necessary. If this is the case, try to use one that’s been certified by the USB-IF(Opens in a new window).
For laptops that don’t charge over USB-C, you should stick with the manufacturer’s official charger. Cheap, no-brand chargers you find on Amazon may cost less, but they are generally low quality and can even be dangerous.
In most cases, your best bet is to contact the manufacturer directly and order a replacement charger, if you can. It will be a little more expensive, but you will know that you are getting a quality component.
6. Lose the Battery
You also need to check the integrity of the battery. If your laptop comes with a removable battery, take it out, and hold the power button down for about 15 seconds to drain any residual power from the device. Then, with the battery still removed, plug the laptop into a power outlet and try turning it on.
If the laptop powers on properly, that means the power adapter is working properly and the problem is likely a bum battery. You can always re-install the battery and try again—maybe the battery was just poorly seated.
If your laptop doesn’t have a visible battery compartment on the bottom, it may be built into the laptop (like most Macs are), and you’ll either have to open it up yourself or take it to a repair specialist to test the battery.
7. Beat the Heat
Batteries are susceptible to heat, so if your laptop is overheating, that could cause a problem. As the temperature rises, the battery sensor may misfire, telling the system that the battery is either fully charged or missing completely, causing the charging problems. You may even find that your system shuts down to prevent overheating a battery and causing a fire.
These problems become far more likely when dealing with older laptops, which have lower-quality cooling than more modern devices—or if you tend to use the laptop on the couch or in bed, which can block the cooling vents. Turn the system off, give it some time to cool down, and take a moment to make sure the air vents are free of dust and unobstructed by blankets.
If overheating is a recurring issue, you may want to grab a simple piece of software that can monitor your CPU temperature. Core Temp for PCs and Fanny for Macs can help you keep track of internal temperatures so you can better manage the issue.
8. Check Your Settings in Windows or macOS
If your power settings have been changed, it’s easy to suspect a power malfunction even though there’s no physical problem with the battery or charging cable. Windows users can open the Start menu and search for “Power & Sleep Settings,” then click the Additional power settings link.
Click Change Plan Settings and visually check that all are properly set. Be on the lookout for incorrect settings for the battery, display, and sleep options. For example, your battery settings may cause trouble if you set the computer to shut down when the battery level drops too low or set the low battery level at too high a percentage.
You can also assign actions like sleep and shut down when your lid is closed or the power button is pressed. The easiest way to make sure that your settings aren’t causing problems is to restore the power profile to default settings.
Mac users can open System Preferences > Energy Saver, then review your preferences. Mac settings are adjusted with a slider, letting you select the amount of time the computer can sit idle until it goes to sleep. If the interval is too short, you might suspect battery issues when settings are the true culprit.
Don’t forget to check these settings for both battery power and wall power. You may want to revert back to the default settings to see if a change in settings is causing the problem.
9. Update Your Drivers
In rare instances the problem could be a faulty driver. Open the Start menu and search for “Device Manager.” Under Batteries, you should see a few items: usually one for the charger and one listed as Microsoft ACPI Compliant Control Method Battery, though there may be others. Right-click each item and choose Update Driver.
Once the drivers are all up to date, reboot the laptop and plug it in again. If this doesn’t resolve the problem, you may want to download the latest drivers from the manufacturer’s website. You can also try uninstalling Microsoft ACPI Compliant Control Method Battery completely and rebooting, which should prompt Windows to reinstall the driver from scratch.
On a Mac, you’ll need to try resetting the System Management Controller(Opens in a new window) (SMC). For laptops with removable batteries, this is as simple as shutting down and disconnecting the computer, removing the battery, and then pressing the power button for five seconds. Reinsert the battery, reconnect the charger, and fire up the laptop again.
For newer Macs with batteries sealed into the chassis, shut down the computer but leave the power adapter connected. With the power off, press and hold the power button while pressing Shift + Control + Option on the left-hand side of the keyboard. Release the keys and power button simultaneously, then attempt to power on the laptop.
10. Problems Inside
When all of your options are exhausted—you’ve tried other power cables and batteries, checked and rechecked your settings, fixed any potential software problems—the problem is likely found in a part of the machine you can’t fix yourself. This is probably a good time to contact tech support. Vintage IT Service’s Helpdesk can help you with this problem and so many more. If you have a business then you need IT Support but sometimes the cost of hiring someone in house is more than your budget will allow. Working with a Managed IT Services Provider like Vintage IT Services can get you the support you need at a reasonable price.
Several internal parts can cause problems when they malfunction or fail. Common culprits include a faulty motherboard, damaged charging circuits, and malfunctioning battery sensors. Your particular make and model of laptop will likely have its own unique issues, and a seasoned tech support operator will have seen all of them.
The person you talk to will likely walk you through many of the steps outlined above, but will also be aware of software and hardware issues specific to your configuration, such as what bits of hardware commonly fail. You can also contact your manufacturer about what repair options are covered under your warranty.